Rocket Supply: Shipping and Delivery Terms

We want you to be completely satisfied with your purchase from Rocket Supply. That’s why we offer a 30-day return policy on most items. Here’s a quick overview:

• Return Window: You have 30 days from the original purchase date to return your items.
• Restocking Fee: A 15% restocking fee will be applied to all approved returns.
• Shipping Costs: Original shipping charges are non-refundable. You’ll also be responsible for the cost of returning the items to us.
• Return Condition: For a full refund, items must be returned in like-new, resalable condition and in the original packaging.

Easy Returns Process:

5. Contact Us: To initiate a return, please contact our customer service team by phone at 303-744-7004 or email at mike@rocketsupply.net 
6. Return Authorization: Our team will provide you with a return authorization number and instructions for sending the items back.
7. Safe Packaging: Please ensure the items are securely packaged to avoid damage during return shipping.
8. Return Shipment: Ship the items back to us using a trackable shipping method to: Rocket Supply 695 S. Jason Street Denver, CO 80223
9. Refund Processing: Once we receive and inspect the returned items, we’ll process your refund within 5 business days, minus the restocking and original shipping fees.

We’re here to help! If you have any questions about our return policy, please don’t hesitate to contact us.